If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately we cannot investigate non receipt deliveries after this time has elapsed. Investigations into lost parcels can take up to 14 days. Refunds or replacements will not be issued until the investigation is complete.
Returns using your own method of delivery
If you elect to return the defective product to us using your own method of delivery, we will refund up to £3.50 of the costs incurred by you. This will only be refunded upon the receipt of proof of the carriage costs.
Products Damaged in Transit
If your product is damaged in transit, we ask that you report it to us within 3 working days (24 hours for our business customers). If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method.
Please note: Consumer Contract Regulations do not apply to businesses or Trade sales.
How To Organize A Return
You can request a return by emailing us firstname.lastname@example.org
In addition to this policy you should also refer to our general Terms and Conditions of sale.
You may cancel the contract under the Consumer Contract Regulations by notifying us in writing, no later than 14 calendar days after we deliver the goods that you are cancelling the contract for.
You may not cancel your contract with us under the Consumer Contract Regulations where any computer software has been unsealed by you. We will not accept the return of software where the cellophane on software has been opened or software has been installed. Unless the software is part of a package (e.g. the software is included by the manufacturer in the box of a PC and the PC is faulty).
The item must not be used and must be ‘as new’ when returned to us. If the item does not include the original packaging a charge may be made. We reserve the right to make a minimum charge of £50 to restore a used computer back to factory default settings. Please note you cannot return a used computer to us under the Consumer Contract Regulations.
Under the Consumer Contract Regulations, you have a statutory duty throughout the period of cancellation, to retain possession of the goods that have been delivered and take reasonable care of them.
If you cancel the contract under the Consumer Contract Regulations you must return the goods to us at your own expense. You must take reasonable care to ensure that Box Limited receives the goods and the goods are not damaged in transit. Failure to do so might result in a breach of your statutory duty to take reasonable care and Box Limited will have a right of action against you to withhold a refund. If you cancel the contract under the Consumer Contract Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods.